2. If you are an End-User:
NOVO BAR offers a quality guarantee period of 1 day from date of
purchase ('Warranty Period'). Within Warranty Period, we provide
free-of-charge replacement of manufacturing defect which has been
verified by NOVO BAR.
Please retain the purchase receipt and provide dealers with the
purchase receipt for replacement. The defective products are collected
by the dealer for unified after-sales treatment.
a. Appearance problems: cracking, scratching and paint loss of the
b. Functional problems: paste flavor, change of flavor, no smoke,
smoking and oil absorption, oil leakage, etc.